TROUBLESHOOTING YOUR REGENCY REMOTE!!
Always refer to your owner’s manual or go to the manufactures website for videos and more in-depth information.
Check your remote to see if the battery symbol is displayed,if so the batteries need to be changed.
MAKE SURE YOU CHANGE THEM IN BOTH THE REMOTE AND RECEIVER BOX!
There are videos on line if you go to your manufactures website that will show you have to do this!
Click on Customer Care
Click on Fireplace Care and Tips
Click on Gas
Click on type of remote – Fire Genie or ProFlame
When changing the batteries, don’t touch the front of the remote as this can reprogram it.
We have found that Duracell batteries seem to be the best fit for the remote and the receiver box. They slide in the easiest.
When putting batteries in the remote and receiver box make sure they make contact and are placed in the right way.
If it doesn’t work, you may need to reprogram your remote.On the receiver box, hit the “PROGRAM” button and you should hear 2 beeps, then on the remote, hit the “ON” button and you should hear 4 beeps.
If the unit still doesn’t come on, take the batteries out of the remote and change the receiver box to the “ON” mode and see if thefireplace starts, if not call us.
If the remote is more than 25 feet from the fireplace, the unit will shut off and the remote will not work to turn it back on.