TROUBLESHOOTING ISSUES (with your gas unit, remote or pilot light)!

Hansen & Sons Staff

Is your gas fireplace not working? Is your remote not responding? Are you having trouble with your pilot light? 

Did you know that your manufacturer has amazing troubleshooting videos online that have step-by-step instructions on what to check and how to do it? It can be as easy as changing the batteries in your remote and / or the receiver box and re-syncing your unit. They also have great information on pilot light troubles. Some of the the manufactures even have YouTube channels! We have added links below that we hope you find useful and to save you a phone call or trip charge...

Enviro Tips

https://enviro.com/resources/tips/  


Enviro Youtube Channel

https://www.youtube.com/results?search_query=enviro+fireplace  


Vermont Castings

https://www.vermontcastings.com/owner-resources/troubleshooting-and-faqs/common-questions  


Regency Care Video Library

https://www.regency-fire.com/en/Customer-Care/Fireplace-Care-Videos  

If you don't see your manufacturer here, you should be able to search them and get the information you are looking for. Thanks for reading our blog post.